Don't you just hate it when you're in the middle of a cross country flight, and all of a sudden the pilot gets on the intercom and announces that, due to the unfortunate loss of engine #2, you're going to crash and that maybe you should, you know, find peace with your maker or something?
But wait, that doesn't usually happen. Which is sort of funny, because airplane engines die all the time. Seriously. It's so common that the FAA doesn't even keep track of it. These pilots estimate that it happens somewhere between once every thousand hours and once every ten thousand hours. That seems pretty infrequent until you consider that there are, in any given day, around 30,000 commercial flights in the air over the United States. So every day that you wake up, go to work, and read the news, you don't hear about planes falling out of the sky, even though there's an excellent chance that somewhere that same day, a plane lost an engine. If you fly a lot, it might have happened on a flight you were on. You wouldn't know, they don't have to tell you or anything.
It's not a big deal because all but the smallest planes have multiple engines. If one of the two engines goes out, the plane still flies just fine.
A while back, airlines discovered something. Due to a quirk in how statistics work, if you double the number of engines, you also double the number of engine problems. It's only logical. You're not improving the engines by adding more, you're just making it more likely that one of your engines will fail. The useful part of this is that you're also decreasing the likelihood that all of the engines will fail.
If engines die once every hundred flights (completely fake, imaginary number, way too high), and you've only got one engine, you're only going to have an engine fail once every hundred flights. Unfortunately, that's going to be a very interesting flight for those passengers. If, however, you have two engines, you're going to have engine problems every 50 flights, but it's only going to be really tragic once every 10,000 flights or so, on average. This is why lots of big heavy planes that need two engines to fly actually have four engines, which makes it even MORE unlikely that there will be problems. Of course, as I said, there are lots of flights. Eventually, statistics bites you in the butt. If you click that link, you will see that there was actually a flight over the Indian Ocean that suffered five engine failures. And yet it still landed because of other safety features built into the plane.
In IT, we can learn a lot from the airline industry. They're one of the few fields with higher uptime requirements than ourselves, and they've been around for longer than we have. Over the course of their existence, they've learned a thing or two, and one of those things is that if you want your service to be available, you need to be redundant.
IT Infrastructure is really a collection of systems that work together to provide services. Each of these systems fall into Physical, Network, or Host category, and in order to build a truly fault tolerant infrastructure, each one of these layers must have independent redundancies.
The physical infrastructure deals with things such as the site, the server room itself, the rack, and the electricity. If you read that list again, you see a graduation from general (the site) to specific (electricity). This should also be mirrored in our redundancy plans.
One source of power is not enough. Every piece of equipment we use relies on electricity, and if the power fails, we're dead in the water. To combat this, if we're in a data center, we receive two power lines, each fed by completely separate power infrastructure. Each of the servers has two power supplies, which allows the power to be redundant.
As for the data center themselves, they feed you power from two independent systems which are fed by independent battery banks, which are powered by independent generators. High quality data centers use an N+1 or N+2 strategy. This means whenever it takes N pieces of equipment to do what they need, they've got 1 (or 2) more. Planes with 2 engine are N+1. Quad-engined planes are N+2.
If we're not in a high end data center, then we've got to approximate the equivalent of dual power sources. For that, we use Uninterruptible Power Supplies (UPS), which are fed through the standard power infrastructure, but also have a battery backup that takes over when line power fails. It's not as good as having two actual sources of power, but it's better than nothing.
The network infrastructure provides remote access to our resources. The services that we provide as an organization are made available through these systems, and if the network is down, the services are unavailable, regardless of the actual status of the machines.
To ensure that the network resources are always available, we use defense in depth.
Two uplink connections should be used when at all possible. In a data center, this means two network drops. In a smaller environment, this means take whatever your required connection is, then double it. If possible, use different providers, so that an outage by one won't affect the other.
For the local machine networks, having a single network connection to the switch is precarious. It's easy to get snagged and pulled loose. Network cards fail. Switch ports fail. If any of those things happen, the machine becomes unavailable. To prevent this from being a problem, modern servers come with two built in network cards. I used to wonder why, then I learned about interface bonding.
Of course, it's not enough to just run both cables to the same switch. That piece of equipment is pretty fragile, too. Switches fail sometimes, and every low and midrange switch I've seen only has one power supply, which means that if your power dies (see above), your network access dies. So get two switches, and run each NIC to its own switch.
So now we have fault tolerant infrastructures underlying and connecting our hosts, but what about the hosts themselves? As I've indicated, modern servers are built with redundant parts to be fault tolerant. Many BIOSes have the ability to do RAM mirroring, and almost every server comes with RAID mirrors for the system drive. As important as these improvements are, things still happen. Motherboards blow up, people make mistakes, and even mirrored drives get erased with the wrong command.
To provide for this eventuality, we replicate entire machines. Using the right software, we can cluster our servers so that they act logically as one. This provides an additional level of redundancy that one server just can't give us.
Even redundant servers can't help a truly catastrophic event.
The above picture is the natural enemy of the network administrator. It is the fiber seeking backhoe, and it alone can wreck all of your carefully laid plans. With one small pull of a lever, it's gaping maw can chew through the heaviest armored fiber and take out several city blocks of internet. No providers will be spared. Make your time.
Fortunately, there is one defense. Unfortunately, it isn't easy or cheap.
The answer is, of course, to get a second site, somewhere far away from your primary site, and replicate the entire above configuration there. It's sort of like the equivalent of flying, but bringing another airplane along, just in case.
It takes time and planning to build a redundant, reliable infrastructure, and certainly, not every organization has the need for it, but if you do, you owe it to yourself and your company to do it right. Spend the time, learn, practice, and play. It's the only way to get better at what you do.
Further reading:
- Search for backhoe fiber on Google
- Backhoe vs Fiber problems on Wired.com
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